Voice over Internet Protocol (VoIP) phone systems offer a wide array of features that go far beyond traditional landlines, providing enhanced flexibility, efficiency, and cost savings for businesses of all sizes. Here’s a breakdown of common and advanced VoIP phone features:
UNLIMITED EXTENSIONS
unlimited extensions for both departments and individual users, designed to easily expand as your business grows.
CALL TRANSFER
You will be able to transfer existing phone calls to different phones, departments or a specific person’s cell phone.
CALL FORWARDING
Forward calls to salesperson’s mobile number so that they can take care of customers even when away from the desk.
CALL PARKING
Park a call to a “slot”, like parking a car to a parking slot. It’s like drive the car when you are available.
RING GROUP
allows you to distribute incoming calls to a group of extensions or phone numbers simultaneously or in a specific order, until one of them answers.
CALL WAITING
Put calls on another line while accepting other calls. Eliminate dropped calls and frustration with calls not coming through.
CALL HUNTING
An incoming call can be programmed to ring on several numbers till any one phone is picked up.
MUSIC ON HOLD
Let the customers enjoy music or promotional message while putting them on hold.
PERSONAL GREETING
Record personal greetings for your voicemail. Use this option to let the customers know your situation.
VOICEMAIL
A caller can leave a voice message when calls aren’t answered. get the voice mail on the phone or by email
VOICEMAIL TO EMAIL
When receiving a voice mail, it will automatically send to the associated email address so that you can check it directly from your inbox.
LOCAL NUMBERS
Local phone numbers enhance your business’s trustworthiness with customers in surrounding areas, regardless of your business’s physical location.
TOLL FREE NUMBERS
Toll-free numbers to use for providing professional customer service. Gives your business a professional appearance.
BUSINESS HOURS
Route incoming calls to a different phone number or automates the announcement if out of business hours.
GLOBAL NUMBERS
Scale your business globally and expand without issues. Use global numbers to create a trustworthy presence in different countries.
CALLER ID DISPLAY
View information about incoming calls before accepting them. You will be able to see callers names, phone numbers, and seleted service group
ADDRESS BOOK
Save and manage business contacts and customer information easily.
E911
Support for emergency 911 calls. E911 stands for Enhanced 911.
NUMBER PORTING
Transfer the existing number from a different provider. We help to handle number porting processes seamlessly.
INTERNATIONAL CALLING
Business sometimes needs international calls, we don’t unlock you dialing international numbers and the rate is also competitive.
UNLIMITED CONCURRENT CALLS
Scale the business without worrying about losing opportunities because of the limitation of concurrent calls.
CONFERENCE ROOMS
Business is all about sharing ideas with people, a call conference room is ideal when you need to talk to more than one person.
IVR NODES
IVR stands for Interactive Voice Response. IVR nodes can be configured to operate interact with integrated applications.
INTERCOM PAGING
Intercom call is like one to many, such as a speaker in a room. This allows you to reach multiple people at the same time.
BLACKLIST NUMBERS
Block unwanted calls. There are lots of telemarketers and robo dialers calling multiple times every day. Send them to your blacklist and block them out.
INTRA-DOMAIN CALLS
For multiple branches, such as franchise business, there is no limitation on blocking calling from one store to another.
CALL QUEUES
Manage and organize incoming calls in queue efficiently. This allows the business to handle calls in a fair ensures the customers stay happy.
SKILL BASED ROUTING
Assign incoming calls to the most suitable agent to reduce caller wait times and increase resolution speed.
CALL MONITORING
Monitor agents call to improve agent performance. Use call monitoring to observe how well agents interact with customers on the phone.
CALL RECORDING
Recordings can be reviewed and referenced whenever needed for various purposes, including: information Retention / Quality Assurance & Training /Dispute Resolution etc.
CLICK TO DIAL
Make calls with an easy click to dial, this feature is used to reduce dialing time and increase dial accuracy to save agents working time.
AUTO ATTENDANT
An auto attendant is an “AI” receptionist 7/24 for your business. She can help redirect calls to the right person in the business entirety.
CALL LOGS
It’s important to have accurate data on the business phone calls. The system stores call logs that saves vital information through the phone system.
CALL NOTIFICATION
Receive notifications about incoming calls, so you can accept calls when working on other tasks.
Get started of your wysLink telecom phone service
Choose a Phone Number That Fits Your Business Needs
Select a toll free phone number for your business to create a national presence, or choose a local umber to appeal to your community. You can also keep your current phone number too
Select phones that fit your business activity
Desk phone, DECT phone, conference phone. Or totally not use any physical phone, and make phone calls from cell phone app or web client.
Create Your Own Company Greeting & Auto Attendant
Leave a great impression on your customers with a customized, studio-recorded greeting that makes you sound professional and established. Set one or two layer auto attendant voices, so they can reach the person or department they are looking for.
Route Calls Wherever You Want
Easily set the routing group for each number; forward calls to your home, office or mobile phone, and include menu options in your greeting to let callers choose the appropriate extension or department
Easily Manage Your Account Online
Manage your phone system right from your desktop or mobile device. Create your own call routing schedules, voicemail messages and extensions with our easy-to-use cloud-based interface online