How to use text message function
1. To use this function
– Text message service has to be subscribed.
– The phone number that the message sent to need to be E164 format, which starts from + and country code, area code and phone number
2. Send and receive on 3CX mobile app
- Start 3cx mobile app
- Select 1 [Chat] tab at bottom
- Select 2 SMS message icon
- Make sure the icon 3 is shown bright.
Bright : active in the service agent group
Gray : taking break, will not receive the message
- Select the phone number from the contact list.
Have to use E46 format started from +
- Start the text message
3. Send and receive message on web Client
- Start webclient with the extension
- Select the chat icon at left side icon list
- Push [+] icon, and select [SMS]
4. Major differences with mobile phone text message
It is a business messaging system. When a customer sends a message, all of assigned multiple agents (service agent group) will receive the message. The agent A first responds to the message, then the agent A will have the ownership of chat , and other agents[BCD..] cannot chat with this customer. The agent[A] can select [Transfer], to pass this chat to another agent[BCD..].
When the chat finishes, the agent A needs to select [Dealt with], to tell the system the agent A releases the ownership, otherwise all the message coming later from this customer can only be responded to by the agent A.
If an agent want to take a break, click the icon 